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Terms and conditions - Part one
Booking terms
1. A non refundable deposit of 25% of your total amount is required to secure your booking. This will not be refunded in the event of a cancellation.
2. 80% of the total cost must be paid a week before the event.
3. If cancellation is under two weeks before the booking, 80% of the total cost is payable.
4. If extra children are added on the day of the event a charge of £4 per child will be added to your final invoice.

Our Aim
We keep rules to a minimum and make adults and children aware of them, in order to achieve acceptable behaviour whilst respecting confidentiality at all times.

Our Rules
1. No toys or dressing-up clothes on the climbing frame.
2. Keep the sand or water in the sandpit / water tray and play dough on the play dough table.
3. No shouting or screaming.
4. No fighting or making guns.
5. No running round the equipment in circles.
We positively encourage kind, polite and helpful behaviour and respect for each child’s individual needs, culture, race and beliefs. The same applies to adult helpers. Shouting, swearing, sarcasm, hitting or disrespect for a child’s individuality have no place in the mobile crèche.

Equal Opportunities Policy Statement
1. We recognise that our mobile crèche may be multiracial, multicultural and multilingual.
2. We recognise that we have a duty to provide positive teaching regarding equal opportunities.
3. A child’s name is a crucial part of his / her identity. It is important that we use the child’s correct name and pronunciation.
4. One of our fundamental aims is to build on and expand the experiences of all the children in the mobile crèche. This includes providing a friendly environment, learning materials, resources and opportunities with which children are familiar and can identify with, encouraging them to use them in ways appropriate to their experiences.
5. We recognise that bilingualism and bi-dialectism is a positive asset.
6. Dietary restrictions and preferences will be respected, and staff aim to be open and aware of diverse eating styles, habits and customs.
7. Staff selection criteria and procedures will be kept under review. All employees will be given equal opportunities for promotion and appropriate training.
8. The Staff and Management, by a continual process of discussion, through sharing of information, through taking part in training programmes and other means of education, will continually re-evaluate our approaches and policies in working towards providing the best environment for the children in the mobile crèche.

Racist Incidents
Children who are subjected to name calling and other insults because of their colour or physical appearance need support. Racial insults hurt. Care should be exercised when dealing with such incidents so that the victim is not punished for retaliating while the perpetrator of the original insult is free to repeat the offence.
1. Act immediately when a racial incident takes place.
2. Strongly criticise the racist behaviour and make clear to children that it is NOT acceptable.
3. Try to determine how much of their behaviour they understand.
4. Offer clear support to the child who has been insulted or rejected and do not criticise him / her for showing anger.
5. Be firm yet positive with the child who is insulting and help the children to settle any non-racial part of their argument.
6. Do not side step the issue with a response such as “All people are alike” or “Colour does not matter”. Such statements just deny the obvious differences.
7. Do not let the subject drop. Discuss such incidents with the parents and staff so that ideas can be shared and parents will reinforce the mobile crèche’s anti-racist practices in the home.
8. Help black children to realise that negative responses to their appearance or language are due to a racist society, not their shortcomings
9. Remember racial insults hurt adults too.

Special Needs Policy
We are committed to the integration of children with special needs within our mobile crèche, and will seek proper resourcing to make this successful. We will therefore:
1. Ensure that all children have full access to the play opportunities within the mobile crèche.
2. Encourage and facilitate discussion about disability to try to ensure that children within our mobile crèche adopt attitudes that will help combat discrimination against people with disabilities within the wider community.
3. We will seek out resources, for example, books, posters, jigsaw's, etc., which portray positive images of people with disabilities.
4. Ensure that attitudes and language that devalue or discriminate against people with disabilities will be challenged.
5. Our key-worker system and high adult /child ratio ensures that each child receives plenty of adult time and attention. If we find that a child needs additional support, after consultation with the parent and agreement of the mobile crèche’s management, we will endeavour to provide the appropriate support.
6. We welcome the opportunity to work with other professionals in order to meet children’s specific needs.
7. Our staff will attend whenever possible, in-service training on special needs.

Setting Goals and Boundaries
1. Assure the children that they will all have an opportunity to play with all the equipment.
2. It is important for staff to be aware of any major outside events which may influence the behaviour of the child and parents / carers are encouraged to inform staff if these are likely to affect their child’s behaviour.
3. Enhance children’s self-esteem and self-confidence.
4. The adults have a crucial role to play in showing respect for self and others in providing a model of behaviour which they wish to encourage among the children, for example, saying “please” and “thank you”.
5. Introduce games and activities that encourage sharing and taking turns.
6. The child with disabilities or learning difficulties may show behaviour characteristics of much younger children and will be given support and encouragement.
7. It is not acceptable for adults to shout across the room and humiliate children, use physical punishment or bad language.
8. So that children may learn how far they can go, mild, consistent and logical discipline is necessary to a child’s security as it is to his life. It may be administered by a glance, a word or a tone of voice.

Handling Conflict
1. Staff agree about the approach and are consistent in their own behaviour and implementation of the policy.
2. Rules are explained to children, adults and members of staff. Reasons are given for this and are reviewed at regular intervals.
3. Many conflicts can be avoided by good practice, such as,
a) when setting out dough activity, ensure that for each seated child, sufficient dough is available,
b) if a limited amount of equipment / resource is available for an activity, reduce the number of children able to participate at any one time,
c) identify equipment which normally causes conflict and appoint a named member of staff to supervise the activity.

Dealing with Conflict
When children are full of anger, it is most important to listen to both sides of the argument. It is more important for the situation to be calmed down and for the children to know they have been listened to, rather than the adult spending time trying to get the child / children to say sorry. The children should be encouraged to seek a solution to the issue themselves.
The issue must be defined.
a) What is the issue?
b) Ask the children to look for a solution and help them to see how the solution could work, bringing in all points of view.
c) Help them to put the plan into practice. The staff should keep an eye on the situation, to make sure it is resolved, by working closely together.
d) If necessary, the staff member should offer words that may help the child to know what he / she is feeling.
Please click for part two
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© Little Possums 2008 | info@mobilecreche.net | Tel +44 (0)20 8 690 9709 | Mobile +44 (0)7984 074 717 | Terms and Conditions
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Safety Policy and Practice
1. The aim of this policy statement is to ensure that all reasonably practical steps are taken to ensure the health, safety and welfare of all persons using the mobile crèche.
2. The safety of all children is of paramount importance. In order to ensure their safety of both the children and adults, the mobile crèche will ensure that all members of staff will have completed a first aid course. They will do everything possible to make sure that injuries don not occur to themselves, the children and others. The maximum number of children is restricted to twenty-six. The recognised child: staff ratio will be observed.
3. The mobile crèche management will satisfy themselves that the premises used are suitable and safe for the purpose. Toilets and wash hand basins will also be examined and checked for their suitability.
4. All children will be supervised by adults at all times and will always be within sight of an adult.
5. A book will be available at each session for the reporting of any accident or incident.
6. All staff will be aware of the systems in operation of children’s arrival and departure, and a member of staff will be at the door during these periods.
7. Children may only leave the group with authorised adults, and will be signed out. On returning to the group, they will be signed in.
8. In the event that a child is left uncollected from the mobile crèche with no contact from a parent or guardian, it is our policy that a member of staff will first attempt to contact a parent / guardian. Failing this they will remain in the mobile crèche and care for the child for one hour after closing and continue to attempt to contact a parent / guardian. If this has not been possible after one hour, the responsible member of staff will contact the CSIW whereupon they will assume responsibility for the care of the child and also for the contact of the parent / guardian.
9. Safety checks on premises both outdoors and indoors will be made before every session.
10. Low-level glass will be covered with safety film.
11. Outdoor space will be securely fenced.
12. Equipment will be checked regularly and cleaned and any dangerous items repaired or discarded.
13. Safety mats will be used around climbing equipment.
14. Climbing frames, tunnels and barrels will be supervised at all times.
15. Children will not be allowed to run wildly about or ride bicycles etc. in quiet areas.
16. Children must wear shoes and a check made by staff that laces are securely tied.
17. All children will sit together while eating and good manners will be encouraged.
18. Trampolines will not be used.
19. Polystyrene will not be used.
20. Fire doors will not be obstructed or locked.
21. Fires, heaters, electrical sockets, wires and leads will be adequately guarded, and where necessary, certificated.
22. All dangerous materials including medicines and cleaning materials will be stored out of reach of children.
23. Children will not have unsupervised access to kitchens, cookers, any cupboards storing hazardous materials, or heavy equipment.
24. All members of staff will be made aware of the fire procedure for the establishment where the mobile crèche takes place and know the whereabouts of the fire exits. The staff will ensure that fire extinguishers have been checked annually and are placed appropriately.
25. A register of both staff and children will be completed as people arrive and updated when they leave, so that a complete record exists of all those present in the event of an emergency.
26. Any visitors that come to the mobile crèche will write their name in the visitor’s book, together with the time of arrival, purpose of visit, person visited and time of leaving.
27. A correctly stocked first aid box will be available at all times.
28. Large equipment will be erected with care and will be checked regularly.
29. Activities such as cooking, woodwork and energetic play will receive close and constant supervision.
30. On outings, the adult / child ratio will be at least 1:2.
31. If a small group goes out, there will be sufficient adults to maintain appropriate ratios for staff and children remaining on the premises.
32. Equipment offered to children will be developmentally appropriate.
33. A member of staff will supervise the children when using scissors, felt tip pens and glue.
34. Internal safety gates or barriers will be used as necessary.
35. The premises, if necessary, will be checked before locking up.
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